Store Policies

ORDER PROCESSING TIME

Please allow 1-2 weeks from your purchase date for orders to ship. If you need your order shipped sooner, please contact us for a RUSH ORDER option prior to ordering. 

SHIPPING

All orders are shipped from our studio in Winnipeg, Canada. 

SHIPPING TO THE US:

All shipments are sent via USPS Tracked Packet. Shipments include a tracking number and take approximately 5-7 business days to arrive. 

SHIPPING TO CANADA:

Standard shipping to Canada is via Regular Parcel, takes approximately 5 business days and includes delivery confirmation and tracking. Shipping upgrades are available at checkout.

INTERNATIONAL SHIPPING:

The default shipping method for international orders is Canada Post Small Packet International Air. This method can often take 3-5 weeks, sometimes longer. Please select a country-specific shipping upgrade at checkout should you wish to have your parcel shipped express with tracking.

Duty and taxes upon entry into the destination country are at the responsibility of the buyer and may require payment upon delivery. Please contact your local customs office for more information.

White Willow Co shall not be held liable for any damages incurred through shipping/delivery.  Should your item arrive damaged, please e-mail us within 5 business days of receiving your order and we will do our best to accommodate.  White Willow Co is not responsible for incorrect or missing address information submitted at checkout. Undeliverable orders may be reshipped at the expense of the buyer. 

RETURNS/EXCHANGES/CANCELLATIONS:

All regular priced items are eligible for a store credit or exchange for an item of equal or lesser value. 

Return shipping and handling costs are the responsibility of the customer.

Please email us should you wish to exchange your purchase at hello@whitewillowco.ca with your order number.

In the event of a sale, no price adjustments will be issued for previous purchases. 

Once your order has been placed you have 24 hours to cancel. After the 24 hour period, we cannot cancel an order.

PACKAGING AND GIFT NOTES

All our packages are shipped in boxes, to ensure your items arrives in the best condition possible. Upon request we can include a gift message for each piece at no additional charge.

IMAGES/CONTENT:

White Willow Co™ listing content and designs are the exclusive property of White Willow Co™.

ALL IMAGES BY TIARA NICOLE PHOTOGRAPHY

Copying either constitutes a misappropriation of our intellectual property.